Terms of Service

1. These terms

These terms form a contract between you and Bame Consult Ltd, a company registered in England and Wales, which operates Bidfill AI. By creating an account you accept them.

If you are accepting on behalf of a business, you confirm you are authorised to bind that business, and “you” means that business.

2. Definitions

• Service — the Bidfill AI application and everything in it.
• Your Content — anything you put into the Service: your company profile, uploaded documents and bid text.
• Output — material the Service generates for you, including eligibility scores, drafted bid sections, document checklists and drafted policies.
• Opportunity Data — tender and contract information we retrieve from public government sources.
• Plan — the subscription tier your account is on.

3. Eligibility

You must be at least 18 and using the Service for business purposes. The Service is built around UK public sector procurement; you may use it from elsewhere, but we make no claim that it suits any other jurisdiction's procurement rules.

4. Your account

Keep your login credentials secret. You are responsible for everything done through your account. Tell us promptly if you think someone else has access to it.

The information in your company profile must be accurate. Eligibility scores and drafted content are built directly from it, so inaccurate input produces inaccurate output — and a bid submitted on the strength of it is still your bid.

5. Plans and pricing

We offer a free Explorer plan and paid Starter and Growth plans. Current prices and limits are on our pricing page and are the definitive statement of what a plan costs and includes.

Prices shown are the total amount charged. Bame Consult Ltd is not currently VAT registered, so no VAT is added. If we become VAT registered we will tell you before it affects what you pay.

We may change prices or plan limits. Existing subscribers will be given at least 30 days' notice by email, and the change takes effect at the next renewal.

6. Payment and renewal

Paid plans are billed monthly in advance through Stripe and renew automatically until cancelled. You authorise us to charge your payment method on each renewal date.

If a payment fails we will tell you and retry. If it keeps failing, your account moves to the free Explorer plan. Nothing you have built is deleted when that happens.

7. Cancellation and refunds

You can cancel at any time from your billing page. Cancellation takes effect at the end of the period you have already paid for, and you keep paid features until then.

We do not offer pro-rata refunds for part-months. If you delete your account outright, the subscription is cancelled immediately and no further payment is taken.

Because this is a business-to-business contract, the statutory cooling-off period for consumers does not apply.

8. AI output — what we do and do not promise

Output is a starting point, not professional advice, and not a prediction that you will win anything. You must review, verify and edit everything before you rely on it or submit it.

Specifically, we do not warrant that:

• An eligibility score reflects how a buyer will actually evaluate you
• A drafted section is accurate, complete, or compliant with a particular tender's requirements
• A generated document checklist lists every document a buyer will ask for
• A drafted policy meets your legal obligations or is suitable for your business without amendment
• Using the Service will result in winning any contract

Output can be wrong, incomplete or out of date. You remain solely responsible for what you submit to a buyer and for the consequences of submitting it.

9. Opportunity data

Opportunity Data comes from Find a Tender, Contracts Finder and similar public sources. We pass it on as published and do not verify it. Details change, notices are withdrawn, and deadlines move. Always check the original notice on the buyer's own portal before relying on it, and treat the deadline shown there as the real one.

10. Acceptable use

You must not:

• Use the Service unlawfully, or to prepare a bid you know to be fraudulent or misleading
• Upload material you do not have the right to upload
• Upload malware, or attempt to breach, probe or overload the Service
• Reverse engineer the Service, or use it to build a competing product
• Scrape or bulk-extract data from the Service by automated means
• Resell or share access with anyone outside the seats on your plan

Submitting a false declaration to a contracting authority is a serious matter that can lead to exclusion from public procurement. The compliance answers in your profile are your declarations, not ours.

11. Your content and who owns what

You keep all rights in Your Content. You grant us a licence to host, copy and process it only to the extent needed to provide the Service to you — including sending relevant parts to our AI provider to generate Output. That licence ends when you delete the content or your account.

As between you and us, you own the Output generated for you and may use it however you wish, including in bids and commercially. We make no claim over your finished applications.

We own the Service itself — the software, interface, branding and underlying prompts. Nothing here transfers any of that to you.

Output is generated, and similar input can produce similar output for another customer. We cannot promise your Output is unique.

12. Pilot access

We may grant free pilot access to paid features. Pilot access is discretionary, may be time-limited, and can be withdrawn at any time. In exchange we may ask for feedback. Pilot accounts get the same data protection as paying ones, but service levels and availability commitments do not apply to them.

13. Availability and support

We aim to keep the Service available but do not guarantee uptime. We may take it down for maintenance, and will give notice where we reasonably can.

Parts of the Service depend on third parties — government tender feeds, our AI provider, Stripe. If one of those is unavailable, the feature that depends on it will be too.

Support is by email. We aim to respond within two working days. There is no guaranteed response time on any plan.

14. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

Subject to that, we are not liable for:

• Loss of profit, revenue, business, contracts or anticipated savings
• Failing to win, or being excluded from, any tender or contract
• Loss or corruption of data, beyond restoring from our routine backups
• Any indirect or consequential loss

Our total liability arising out of or in connection with these terms is limited to the greater of the fees you paid us in the 12 months before the claim arose, or £100.

The Service is provided “as is”. To the extent permitted by law we exclude all implied warranties, including of satisfactory quality and fitness for a particular purpose.

15. Indemnity

You will indemnify us against claims, losses and reasonable costs arising from your use of the Service in breach of these terms, from Your Content, or from anything you submit to a contracting authority.

16. Suspension and termination

You may stop using the Service at any time, and may delete your account from your settings page. Deletion is permanent — see our privacy policy for what happens to your data.

We may suspend or close your account if you materially breach these terms, if we are required to by law, or if we discontinue the Service. Except where the breach makes it inappropriate, we will give notice and a chance to put it right. If we close your account without cause we will refund the unused part of any prepaid period.

Sections 8, 11, 14, 15 and 17 survive termination.

17. Changes, notices and governing law

We may change these terms. The version and date at the top of this page reflect the current version. For material changes we will give at least 30 days' notice by email; continuing to use the Service afterwards means you accept them.

Notices to you go to the email address on your account. Notices to us should go through our contact page.

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If any provision is found unenforceable, the rest continues to apply. Nobody other than you and us has any right to enforce these terms.